Privacy Policy - Rakugaki Family

1. Introduction

At Rakugaki-Family.com (“we,” “our,” or “us”), we recognize the importance of protecting your personal data and maintaining your trust. We are committed to safeguarding your privacy and complying with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, process, and protect your personal data through your use of our website, rakugaki-family.com (the “Website”).

2. Scope of This Policy and Data Controller Role

This Privacy Policy applies to all users who access and interact with rakugaki-family.com. The data controller responsible for processing your Personal Information is Rakugaki-Family.com. If you have any questions about our data practices, please contact us at [email protected].

This policy governs personal data collected both online and offline when you interact with our Website, whether you are browsing content, signing up for an account, making a purchase, or contacting our support team.

3. Categories of Personal Data We Process

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped as follows:

A. Usage Data
This includes information about how you use our Website and services. It may encompass your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, platform, date/time of visits, pages viewed, and interactions with pages.

B. Account Data
Data submitted when creating an account or registering for services, including your full name, billing and shipping address, email address, and telephone number.

C. Profile Data
Preferences, past purchases, personal interests, user behavior, and any further profiling elements created during your interactions with our Website.

D. Communication Data
Correspondence with customer service, email history, technical support tickets, inquiries submitted through the contact form, and related user communications.

E. Technical Data
Device type, hardware model, system configurations, device identifiers, network information, and diagnostic data essential for operating personalized or technical features.

F. Transaction Data
Details related to payments made through the Website, including order amounts, billing details, delivery addresses, and partial payment card information (note that full card data is processed only via secure third-party payment processors).

G. Preference Data
Marketing preferences, user consents, expressed product interests, and participation in promotions or surveys.

4. Legal Bases for Processing Personal Data

We rely on the following legal grounds for the collection and processing of your personal data:

– Performance of Contract: Processing data necessary for the performance of a contract with you or to take steps prior to entering a contract.
– Consent: When we rely on your freely given, informed, and unambiguous consent to process your data (e.g., for marketing communications).
– Legitimate Interests: Where processing supports our interests in operating, improving, and securing rakugaki-family.com—provided these interests are not overridden by your rights.
– Legal Obligation: When processing is necessary for us to comply with legal or regulatory obligations.

5. Your Data Protection Rights

In accordance with applicable data protection laws, you have the following rights with respect to your personal data:

– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may request corrections to your personal data if it is inaccurate or incomplete.
– Right to Erasure: You may request that your data be permanently deleted where lawful and applicable.
– Right to Restrict Processing: You can request a temporary pause or permanent limitation in the way we use your data.
– Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format and have the data transmitted to another controller.

To exercise these rights, please email [email protected]. We will respond to your request in compliance with applicable laws.

6. Security Measures

We employ a wide range of organizational, technical, and administrative safeguards to protect your personal data, including:

– Use of encryption for data in transit and at rest
– Strict access controls and authentication procedures
– Regular backup and disaster recovery protocols
– Employee data protection training and confidentiality agreements
– Internal system monitoring for vulnerabilities and threats

While we strive to use commercially reasonable means to protect your personal information, no method of transmission or storage can be guaranteed as 100% secure.

7. International Data Transfers

Your personal data may be transferred to and stored in countries outside of your jurisdiction, including countries that may not offer the same level of data protection as your home country. When such transfers occur, we ensure they are compliant with applicable laws by implementing appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, and ensuring data recipients are subject to binding and enforceable obligations.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. In general:

– Usage and Technical Data are retained up to 24 months.
– Account, Profile, and Transaction Data are retained for the duration of the account and up to 7 years after closure to comply with legal obligations.
– Communication Data is retained for up to 3 years after your last contact.
– Preference Data is kept until you withdraw your consent or request deletion.

9. Cookie Policy

Rakugaki-family.com uses cookies and similar technologies to enhance your browsing experience, provide functionality, analyze usage, and deliver personalized content. We use the following categories of cookies:

– Essential Cookies: Required for the operation of the website (e.g., session authentication, content delivery).
– Functional Cookies: Remember choices you make and tailor the site to your preferences.
– Performance and Analytics Cookies: Collect anonymized information to improve website performance and user experience.
– Marketing Cookies: Used to deliver relevant advertising and track engagement across third-party platforms.

10. Cookie Management and Compliance

When you visit rakugaki-family.com, you will be presented with a cookie banner allowing you to accept or decline optional cookies. You may modify your preferences or withdraw consent at any time through our cookie management dashboard. In compliance with GDPR and CCPA, we respect “Do Not Track” (DNT) and Global Privacy Controls (GPC) signals when recognized by your browser.

11. Special Protections for Children

Our Website is not directed to individuals under the age of 13, and we do not knowingly collect personal data from children without verified parental or legal guardian consent. If we become aware that a child under 13 has provided personal information, we will take appropriate steps to remove that information from our systems. Any guardian with concerns may contact us at [email protected].

12. Updates to This Policy

We may modify this Privacy Policy at our sole discretion from time to time to reflect changes in legal requirements, technology, or business practices. Updates will be posted on rakugaki-family.com, and material changes will be communicated to users where required by applicable law. We encourage you to review this policy regularly.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our data handling practices, please contact us at:

Email: [email protected]
Website: https://rakugaki-family.com

Rakugaki-Family.com is committed to responsible data practices and full compliance with applicable privacy regulations. For inquiries related to privacy rights or this policy, please don’t hesitate to reach out to us at the email provided above.